Product Quality Assurance
90-Day Quality Assurance
Amoro guarantees its fine jewelry to be free of any manufacturing defects for a period of 90 days from date of purchase, or for 90 days from the date a gift is given. Our high quality standards make such issues a rarity, but if a valid defect is encoun�tered, Amoro will repair or replace the item free of charge, including shipping costs.
Should accidental damage occur to your Amoro fine jewelry at any time, please contact a Customer Care representative right away. If we determine that your jewelry should be returned to Amoro for a repair assessment, Amoro will swiftly arrange a prepaid UPS shipping label referencing your Return Authorization number, which is required.
Once your properly authorized return has been received, it will be inspected by our jeweler or original designer, and Amoro Customer Care will contact you to provide an estimated time frame and cost for the needed repair. Customers are responsible for repair charges and applicable shipping fees after original 90-Day Quality Assurance period has expired.
Remember: it is essential to contact a Customer Care representative for a repair or replacement authorization before sending your jewelry back to Amoro. Please contact Amoro Customer Care for your authorization. Any item returned without an Amoro-issued Return Authorization number will be refused and returned to the owner at their expense.